Discover the highest quality fragrances, body and bath care, hair care and much more for men, women and children.

Common questions

There's no secret, even those who aren't used to shopping this way easily learn! Just browse the site and search for the products you want to buy! Did you find it? Now just click on “I want!”. Thus, the products go directly to the shopping cart. To proceed with the purchase, just click on “continue”. If you already have an account, just log in. But if you haven't, create now - this is the only way to continue your purchase (don't worry! It's really quick and easy). After this login and account creation step, the payment comes. Choose how you want to pay: we have several ways! After making the payment, you will receive an email with all the steps of the purchase, from order notification to payment confirmation and delivery! see? We told you it was super easy!

To take advantage of all the good things we have on our site, you need to make a very simple registration! This registration is used to be able to interact with the contents and, of course, make your purchases in complete safety and comfort. To register, you need to click on the button located in the upper right corner of the page. When you do, you'll go to a page where you can log in to your account (if you already have one) or create a new one. After that, just put your email and click 'enter'. You will then receive a confirmation code in your email to enter and click 'enter' again. At that time, just fill in your personal data in 'my profile' and delivery data in 'my addresses', those with an asterisk (*) are super important information that you really have to put, ok? When everything is filled in, click on 'save' and... guess what? registration is ready!

It is very important to keep your registration details up to date! This is the only way we can ensure that orders and emails are sent correctly to you. To access your personal information you need to login to the site. With that done, click on "my account". The details screen will appear, click on “change” in the right corner. And that's it, just update your data.

Oh, okay... it happens! We give you a little help! First go to “I already have an account”, at the top of the page! A login window will appear asking for your username and password, but you don't need to fill in anything, ok? Just click on the "forgot my password" option! Then, just put the email you used to create your account and we'll send you the instructions to change your password! Simple, right?

Your order will go through a few steps after you complete your purchase, but don't worry, we'll let you know everything by email!

1st step: order confirmation. The first part is the confirmation that we have received your order - this happens as soon as you make your purchase.

2nd step: payment confirmation. After we receive your order, we wait for confirmation of payment, which can arrive within 24 hours in the case of payment by credit and debit card, or within 3 days if you have chosen to transfer.

3rd step: product separation and shipment to the carrier. Now we're almost there! After you've paid for everything, we separate your order and send it to the carrier to deliver the order to you!

Then, just wait for it to arrive, according to our delivery times!

On our website you have several options to choose how to pay for your order!

You can choose bank transfer, ATM reference, paypal, credit card or even with a debit card, visa eléctron and maestro ( if you have an agreement with your bank for internet transactions).

It is worth remembering: the delivery time of your order only starts counting after the payment is invoiced, ok?

Did you place your order, but gave up?

We're sorry, but if you want to cancel your order, of course you can!

To do so, just contact our customer support for them to guide you.

It is worth remembering: after canceling, we will refund the total amount to your account (order value + shipping).

Clube das berês is only valid in physical stores, soon in the online store.

It's super easy, we'll help you!

Just browse the site and search for the products you want to buy. Did you find it? Now just click on "I want!". When you do that, the product goes directly to the "cart" that's where the products you chose are located. Now it's time to apply your coupon. Just copy the code you received, paste it in the "discount coupon" field and click "add". Ready! Now to proceed with the purchase, just click on "close order".

Easy, isn't it?!

Oh, it happens!

You can rest assured that we can help. But first it's important to certify a few details: is the coupon within its expiration date? Is the coupon valid for the products in your cart? Are all coupon characters entered correctly? And now, did it work? No? Don't worry!

Just call (932 023 960) or send an email ( and we'll solve it.

To know the delivery time of your order, just pay attention to your cart, there will appear the delivery forecast after entering your postal code. But if you forget, we will send you an email with the order information. We try to deliver your order as quickly as possible, but if we can't find you on the delivery date, our carrier will call you to confirm your details and to try to arrange a new date.

The cost of shipping your order will depend on your address, but don't worry because we'll explain exactly how it works:

If you place an order for Mainland Portugal or Spain, the shipping costs are just 3 ,75€.

If you want to go to the Azores Islands, Madeira or another European country, it is 7,95€.

If you want to know the delivery status of your order, just click on “my account”, on your order number and on “order status” you will have the information! If you prefer, talk to us or send us an email.

It is very important to know that it is not possible to make any changes to the order after the order is completed. Once the order is completed, our logistics team receives confirmation that your products are available for picking, so we are unable to stop the process to make changes. The ideal is to try not to make a mistake when choosing the details of your order!

You can rest assured, if you don't like it, we'll exchange or return it within 30 days of purchase. It's quite simple, just call us (932 023 960) or send an email (

But what about site security? Don't worry, our website uses the sol (secure sockets layer) certificate, a security technology used to encrypt the data transferred between the user's computer and a website. The sol protocol, through a data encryption process, prevents the traffic data from being captured or even altered in its course between the user's browser and the website with which he is using, thus ensuring a safe purchase. We also have a specialized security consultancy that deals with the efforts and needs of protecting web portals against hacker attacks, malware infection, theft and cloning of information or credit card numbers.

Yes! Our website delivers throughout Europe.

You can exchange it in one of our stores if you prefer, but the product must be in the original packaging and must not have been used, ok?

After you receive your order, you have up to 7 working days to return it, in case of regret. Oh! Just like in stores, you have 30 days to return your order if you have any problems as long as it complies with our returns policy. Don't worry, our carrier picks up the order at the place of delivery at no cost. After your order reaches us, we return the amount to your account or, if you prefer, we send you a voucher for the value of your purchase or a new product!

If you want to return your order or any product, just contact our customer service. Just call: 932 023 960 or send an email to

See our complete returns exchange policy by clicking here. (take it to the page -

After receiving your order, you have up to 7 working days to return it, in case of regret.

Ah! Just like in stores, you have 30 days to return your order if you have any problems as long as it complies with our returns policy. Don't worry, our carrier picks up the order at the place of delivery at no cost. After your order reaches us, we return the amount to your account or, if you prefer, we send you a voucher for the value of your purchase or a new product!

If you want to return your order or any product, just contact our customer service. Just call: 808 100 055 or send an email to To find out more, go to our Returns and Exchanges Policy.

Did the product arrive defective? No problem, we exchange it for another one up to 30 days after delivery. Just call customer service or send an email. We explain the step by step to return the product and then you can exchange it for another one you prefer (as long as it is of the same value as the one you want to exchange) or you get your money back. Just don't forget to send the product along with the invoice, ok? To know all the details, take a look at our exchange and returns policy.

Oops! Our mistake, but no problem! We exchange for another one up to 30 days after delivery. Just call us: 932 023 960 or send an email to and we'll schedule the collection wherever you think is best, within the same area as the order has been delivered. Then we start the exchange process. Just don't forget to send the product along with the invoice, ok?

It's time to find your color! We have more than 20 different foundation colors for you to find!

#BerêTeach: did you know that all shades are mixtures of four colors: white, black, red and yellow? The only difference is the concentration of shades! For example: a beige foundation/powder has more white than black in its formation! For starters, look for the colors that most closely match your skin tone: nude, light beige, medium beige, dark beige, light brown, medium brown, dark brown and so on. Then try to match your skin's undertone: this will prevent your foundation from looking too pink or orange on your skin!

The main step in finding the right foundation is knowing your skin's undertone!

Undertones can be yellowish, neutral or pink. #DicaDaBerê: if when you are in the sun and get a tan, your undertone is yellowish! however, if your skin is red, you must have a pink undertone! But if you start with red skin and then get tanned, your undertone is neutral! If you still have questions, contact our customer service to help you!

We do not test on animals and are certified by the Leaping Bunny! All tests are carried out “in vitro” or “in vivo”, that is, in humans (volunteers who test products and answer questionnaires). These studies are coordinated by specialists who help us, for example, to choose the best makeup formula between two existing options. All these tests are monitored by a team of doctors.

We give preference to ingredients that are not of animal origin or tested on animals. In addition, the components we use have already been extensively studied and have their status regularized by Organs competent bodies.

Some of the raw materials used to manufacture certain products are of animal origin. These ingredients are purchased from recognized suppliers and from the cosmetics industry, undergo analysis for introduction into our portfolio to ensure issues of safety, efficacy, compliance with legislation, sustainability, among other aspects, and are regularized by Organs competent bodies.

Safety in the use of our products is a fundamental factor present in all research and development activities. Even though the possibility of gluten absorption by the mouth mucosa is very remote, we do not use any raw material that contains gluten (or traces of gluten) in our lipsticks.

No. All the bristles of our brushes are synthetic!

Parabens are ingredients used as preservatives in food, pharmaceutical and cosmetic products. Almost all products that have water in their formula have parabens to avoid contamination by fungi and bacteria. The problem is that in recent years, parabens have received attention due to the suspicion that they can be harmful to health, but there is still no scientific certainty about this.

Most of them don't! But we always explain this clearly on the packaging of each product. For the avoidance of doubt, the products that have parabens are: eyeliner pen and liquid eyeliner.

There are no studies that even prove the risks of parabens, but some studies indicate that these substances cause premature skin aging, hormonal changes and, ultimately, cancer.

Yes! They can be replaced by two or more natural preservatives, or even by raw materials that are not classified as preservatives, but that have this action.

It's worth giving your sponges a bath after each use, as they agglomerate a lot of bacteria! Place the sponge in a pot with warm water and mild shampoo for about 15 minutes. Then wash with more shampoo until all the makeup is released. Rinse, remove excess water and let it dry naturally before storing.

Make-up removers are products used to remove make-up. They can be in several ways: liquid, creamy, in wipes, in gel, foam, liquid soap to remove makeup, etc. Try it and choose the best one for you!

In our range there are three types of makeup removers:

1. Aqueous make-up remover: made with water, this make-up remover is suitable for the entire face and neck, as it removes make-up without leaving the skin oily. It is made without oil, fragrance or dyes. In addition to cleansing, it also tones, refreshes and moisturizes the skin.

2. Biphasic makeup remover: we call it biphasic because this makeup remover has two “parts”, one aqueous and one oily. Its formula has emollient ingredients that help dissolve the most resistant products such as masks and long-lasting lipsticks. That's why we recommend using it on the eyes and mouth.

3. Make-up remover liquid soap: which in addition to cleaning the face, removes make-up in the shower. We know that waterproof makeup and that dark lined eye are harder to remove. If your make-up doesn't come off completely in the shower Other make-up removers can help.

We recommend that you clean your brushes every fortnight. It's worth using our brush cleaner to remove makeup residue, cleaning the bristles very well, without spoiling. Just spray the brush cleaner on the bristles and wait a while for it to take effect. Then use a cloth to remove makeup residue. Rinse with plenty of water, remove excess water with absorbent paper and let dry. Oh! Once a month we also recommend washing the brushes with water and neutral shampoo, rubbing the bristles slowly. Then let it dry and only store it when the bristles are dry! So your brushes last longer!

The best thing is to always store your products in cool, ventilated places, away from excessive heat, light and sun. Oh, don't forget to keep everything closed, so they last longer.

Actually, this "mist" is a separation of the raw material of the lipstick, harming only the aesthetics of the product. This little problem does not affect the health or performance of the product, you can continue to use it normally, because there is no type of contamination, ok? You can be calm! To remove that appearance, you can apply a moistened tissue to the lipstick and it will return to normal.

Just to clarify this issue of lead, we follow all the standards of Portuguese legislation and comply with the specifications of identity and purity.

Lead is not used in the production of our lipsticks or any other product of our line!

We have super strict quality processes with toxicological analyzes and safety studies to guarantee the safety of the use of our products, ok?

The total shelf life of the product is counted from the moment it is opened.

About the space of the packaging, it is made that way to avoid that when you put the applicator, the product runs out :) The ones on display have already been used, so it is normal that the packaging is all "dirty" inside with the product.

Shipping and Delivery

Our team travels to all corners of the country and throughout Europe.

You can choose your favorite products and we'll take them wherever you are. We have partners that deliver all over the country and take everything straight to your home. In a short time your purchases will be there.

Ah, the delivery period starts counting on the business day following the invoicing of your order, with orders and payments validated until 12 pm (unless we don't have your product in stock). It's just a security measure, but we need to confirm all the data you gave us at the time of purchase. We know it's annoying and we don't want to invade your privacy, but rest assured that your information is super confidential. If you're not at home, it's always good to have that aunt, mother, son, friend or even the doorman of your building ready to receive the order at your address. If no one is there to sign the document when we knock on your door, we will try twice more on different days and at different times. After these three attempts your products return here, at that time we will contact you so that we can deliver your order. Ah, it's worth remembering that delivery is made by DHL.

Shipping and delivery time of your purchases:

Portugal and Spain - 3.75€
Time after Shipment: 1 day *Except islands

Other European Union countries and Islands of Portugal - €7.95
Delivery time: 1 day

To the islands it may take a few more days:Funchal: 7 - 8 days
Ponta Delgada: 5 - 6 days
Angra do Heroísmo: 7 - 8 days
Horta: 8 - 9 days
Peak: 11 - 12 days
Velas : 14 - 16 days
V. Port: 12 days
Flowers: 17 - 22 days
Corvo: 17 - 22 days

We ship items only to Europe.

Shipping within 24 working hours:
This service applies to all items, as long as the purchase is completed and the payment is made and validated, until 12:00.

* In case the payment is made by bank transfer, the products will only be shipped after our validation/confirmation.

*Except for islands and in case of out of stock.

Delivery of orders from did you say, berenice? is carried out through DHL.
We do not deliver orders from on Saturdays, Sundays and Holidays.

Exchanges and Returns

We know this happens! So, if you want to exchange a product, you must call 932023960, within 30 days from the date you received your products, so that we can explain how exchanges and returns work. Oh! Do not send the products to our address without talking to us first, as we will not be able to receive them without prior contact, ok? The return of articles must respect the following conditions: - Return of articles in good condition (in sales conditions), with original packaging; - It must be accompanied with the identification of the respective order number and the reason for which the return was requested; - After checking the status of the product, and if it complies with the points above, we will refund the amount. After contacting us and giving us all the instructions for the return, you must send us the well-packaged product with original packaging to our address: e-commerce – quem disse, berenice?Edifício espace | Alameda dos OceanosNº 59 | floor -1 | Block c1990-207 Parque das Nações

If you receive the damaged order, you must confirm the order at the time of delivery and submit the claim to the carrier – this record is important! Then just contact us and we will schedule the collection at the indicated location, starting the replacement process!

Terms and conditions

We know that these legal texts are not so easy to read, but they are super important. Here you will find some rules about the terms of use and navigation conditions of our website,

These rules must be respected for those who visit our site, since there are several laws in force that prohibit violation, ok?
To help you understand even better, we decided to explain some terms:
Antispam: system that prevents unwanted mail, such as mass advertising, by blocking messages or moving them to a specific folder.
Spider application: program developed to obtain information in a robotic way on the internet, browsing the web (web) as if it were a spider (spider).

Terms of use and navigation conditions:

1. Domain ownership The website is registered under the .PT domain/subdomain registration Regulations. It is owned by the entity Quem Disse Berenice - Tudo Azul SA with headquarters at Edifício Espace | Alameda dos Oceanos Nº59 | 3rd Floor | Block C, in Lisbon, registered at the Lisbon Commercial Registry under the single registration and corporate number 501,740,430, with a share capital of € 1,000,000
2. Object and scope of application
These General Conditions of Contract and Use apply to visitors to the website and to any commercial transactions carried out through the virtual store QUEM DISE BERENICE Online available on the site. Navigation on the site, as well as the purchase of any product on QUEM DISSE BERENICE Online, implies the acceptance of these General Conditions of Contract and Use by the User and the Customer.QUEM DISSE BERENICE reserves the right to change these conditions of use and contracting without prior notice, any changes being published on the website
3. Content information
The website is intended for private use only. Reproduction, transfer, distribution or storage of the contents of the website without prior written authorization is prohibited for purposes other than strictly personal use. QUEM DISE BERENICE reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. It is expressly prohibited to introduce links from our website for commercial purposes without the prior authorization of QUEM DISE BERENICE. Likewise, the use of the domain for abusive purposes, and without prior authorization, may be subject to recourse to the competent legal means by QUEM DISE BERENICE. In the event that you find links on other sites that allow you to access, we inform you that QUEM DISSE BERENICE is not responsible for the origin of the page or for the contents contained therein. We make every effort to ensure that the information presented is free from typographical errors and whenever these occur, we will proceed as soon as possible to correct them. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms. The photographs presented on the website are for illustrative purposes only. We recommend that you consult the product details for information about its characteristics. The prices and specifications of the products are subject to change without prior notice.Despite the efforts QUEM DISE BERENICE, some products may be incorrectly priced, so we check prices whenever we process orders.If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and await his decision to accept the new proposal or cancel the order.'s product catalog (virtual store) is independent of physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of product unavailability and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid. QUEM DISE BERENICE is not responsible, directly or indirectly, for any information, content, statements or expressions that appear in the texts of the articles sold on the website The authorship of the content of the product descriptions is the responsibility of the editors, manufacturers and distributors of the articles in question. All contractual information is written in Portuguese, as well as the information of the articles, email communications and formalization of the sale.
4. Intellectual and industrial property
All texts, comments, works, illustrations, works and images reproduced or represented on the website are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world. Accordingly, and under the terms of the Intellectual Property Code, use for private purposes is only authorized subject to contrary provisions, including more restrictive provisions contained in said code. Any total or partial reproduction or representation of the website or of all or part of the elements included therein is strictly prohibited. The corporate names, brands and distinctive signs reproduced on the website are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the trademark owner. Certain products, such as computer programs (software), are subject to personal and specific usage rights that regulate copies, public broadcasts, rental. The Customer must comply with the general conditions of sale of these products and QUEM DISE BERENICE is not responsible for the use made of them in this context.
5. Responsibilities
All products sold on QUEM DISE BERENICE Online comply with Portuguese legislation. WHO SAID BERENICE declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Customer to check with the local authorities the conditions of import or use of the products that he intends to order. QUEM DISE BERENICE is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.
6. Obligations of Customers and Users
The Customer and User must comply with these general conditions and respect them. In particular, they undertake to comply with the following obligations:
1) It is prohibited to introduce, store or disseminate through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and order public;
2) Keep, and not disclose, your password to enter the site in order to prevent third parties from accessing your account at Quemdisseberenice.en;
3) Do not use false identities;
4) Provide personal data and correct addresses so that WHO SAID BERENICE can properly process orders;
The Customer is responsible for the veracity of the data communicated to QUEM DISSE BERENICE and undertakes to immediately insert any changes thereto WHO DISE BERENICE WHO DISE BERENICE declines any responsibility for any delay or impossibility processing of the order, namely in the act of delivery, resulting from an error or insufficiency of the data communicated by the Customer. The use of this site is subject to the conditions of use pre-defined by QUEM DISSE BERENICE, as its sole and exclusive owner. Users are therefore expressly prohibited from transmitting messages or information that are injurious, misleading, defamatory, obscene or that violate, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the owner of the website. QUEM DISE BERENICE reserves the right to delete the user account that materializes any of these situations.
7. Privacy and Protection of Personal Data
In compliance with Law 67/98 of October 26, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website is the responsibility of Tudo Azul SA –, headquartered at Edifício Espace | Alameda dos Oceanos Nº59 | 3rd Floor | Block C, in Lisbon, NIPC 501,740,430 and registered at the Lisbon Commercial Registry under the same number. The data collected on this website is intended for processing orders and communication with Customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes. QUEM DISE BERENICE guarantees the confidentiality of all data provided by its customers. Notwithstanding that QUEM DISE BERENICE collects and processes data in a safe way that prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection in an open network allows the circulation of personal data without conditions. security, running the risk of being seen and used by unauthorized third parties. All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the QUEM DISE BERENICE database, you can exercise this right through the following means: • Email: • Letter: Online shop .- Espace Building | Alameda dos Oceanos Nº59 | 3rd Floor | Block C 1990-207 Parque das Nações • Telephone: 932023960 - Opening hours: from 9 am to 6 pm every day.• Website: www.quemdisseberenice.ptWHO SAID BERENICE is registered with the National Data Protection Commission. The customer expressly authorizes WHOM SAID BERENICE to send information about products and services that may be of interest to you using your personal data for the purposes of direct marketing through any communication channel, namely through the use of email, SMS, MMS or other forms of automatic calling. WHO SAID BERENICE will not sell or share its customer database with third parties.
8. Online ordering
To make purchases through the website, it is necessary to register as a Customer by filling in the form available online. Once registered, simply insert all the items you wish to purchase into the virtual shopping cart. You must follow all the steps of the purchase so that it is completed successfully. WHO SAID BERENICE informs that the prices charged at www.Quemdisseberenicept are exclusive to the QUEM DISE BERENICE Online store and may vary from the prices in the physical stores QUEM DISE BERENICE. All promotional campaigns have a limited and exclusive stock for online marketing. The validation of the purchase order assumes that the Customer has become aware of and accepts the General Conditions of Contract and Use of the website The data recorded by QUEM DISE BERENICE constitute proof of the set of transactions carried out between QUEM DISE BERENICE and the Customer. It is the responsibility of WHO SAID BERENICE to file the electronic document in which the contract is formalized and keep it accessible. As soon as you finish your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even the cancellation of the purchase made. It is possible to make the payment by PayPal, and the customer must identify himself with his username and password.
9. Availability of products
QUEM DISE BERENICE only processes an order placed by a customer after confirmation of the respective payment, so QUEM DISE BERENICE cannot guarantee the availability of the articles until the beginning of said processing. On the product sheet you will find the estimated date for dispatch: 24h. In addition to the estimated time for dispatch, the transport time depends on the carrier you choose and the destination of your order. WHO SAID BERENICE only ships on weekdays. In this way, neither weekends nor holidays are taken into account for the estimated delivery of orders. In any case, estimated delivery dates are merely indicative. If there is any good ordered, QUEM DISE BERENICE may choose to: (i) contact the supplier to inquire about the possibility of replacing the missing item, contacting the customer if the delivery period or the price of the item changes and the order will only proceed after consent given by the customer; or (ii) cancel the order, refunding the customer for all amounts paid. Any delay in the shipment of items, compared to the estimated dates presented, does not give the right to compensation.
10. Shipping costs
Shipping to Portugal and Spain - €3.75 *Except IlhasShipping to the Islands of Portugal and other European Union countries- €7.95 11. Cancellations, exchanges and returns Applicable to purchases made at www The Customer may cancel his order at any time until its delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, he may exercise his right of free resolution under the terms legally provided and indicated below. automatic cancellation of the same.The product catalog of QUEM DISE BERENICE Online is independent of physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid. We check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, QUEM DISE BERENICE Portugal will present a new contractual proposal with the price duly corrected, awaiting confirmation or cancellation of the order.Pursuant to the provisions of Law 7/2004 of 7 January, concerning electronic commerce, QUEM DISE BERENICE reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of the computers of QUEM DISE BERENICE Portugal or if the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract CANCELLATION OF ORDERS WITH CREDIT CARD: In the case of orders paid using credit, the credit agreement is automatically and simultaneously considered to be terminated, without the right to compensation (article 8 of DL 143/2001, of 26 April with the wording given by DL 82/2008, of 20 May). , QUEM DISE BERENICE allows the exchange or return (contract termination) of items, within 30 days from the date of receipt by the Customer, without payment of compensation and without the need to indicate the reason.To do so, the Customer must communicate his intention in writing, via e-mail or letter, to Customer Support Items must be returned within 30 days of receipt, accompanied by the cash receipt or original invoice (article 6 of DL 143/2001, of 26 April with the wording given by DL 82/2008, of 20 Maio).If you wish to exchange or return items, you can go to any QUEM DISE BERENICE PORTUGAL store, or contact Customer Support, which will provide you with all information about the exchange/return process. Under no circumstances send the items without prior contact, as they will not be received.The return and exchange of items must comply with the following conditions: •Refund of items in good condition, with complete original packaging and accompanied by the respective cash receipt or invoice ; after contacting Customer Support. and you are given the return instructions, you can send us the item properly packaged, with original packaging, to the following address:• Customer Support• Espace Building | Alameda dos Oceanos Nº59 | 3rd Floor | Block C• 1990-207 Parque das NaçõesAll items will be checked upon arrival at our service and only those that comply with the return conditions will be accepted for exchange or return. means of payment or e-tanto virtual gift card, in accordance with the wishes of the Customer. In the case of payment by Multibanco, we ask that you provide us with a NIB so that we can make the return faster.• In the event that you have received items that are damaged or have technical problems, QUEM DISE BERENICE will schedule the collection of the same at the place you indicate. , in the same shipping area as the original order, without any charges for the Customer.• Returns will only be made after checking the status of the product. QUEM DISE BERENICE reserves the right not to accept articles that do not meet these conditions. 12. Applicable Law All purchases made on the website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court. If our client is located outside mainland Portugal, we inform you that any legal process must be referred to the Portuguese Courts. and Usage were updated on March 25, 2013Use of cookies by Quem Disse BereniceCookies are small text files sent by the websites you visit and which are stored on your computer.They are widely used for the operation of websites, or to increase their efficiency, as well as to provide information to website owners. Last updated: 24/03/2020.


Talk to us

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Vê a página de Perguntas Frequentes da Klarna FAQ page. Podes contactar a Klarna em ou através do chat na aplicação Klarna.

Seleciona 3 prestações sem juros para dividires a tua compra em três pagamentos, cobrados a cada 30 dias, a partir do momento em que a tua encomenda é confirmada (normalmente a data de envio). Só precisas de adicionar as tuas informações de cartão de débito ou de crédito que gostarias de utilizar para os pagamentos automáticos. Iremos informar-te quando o teu pagamento vencer – podes simplesmente sentar-te, relaxar e desfrutar da tua compra. Consulta os termos do produto. para obteres mais informações sobre isto.

Não existem cobranças de juros quando utilizas 3 prestações sem juros e não há taxas quando fazes os pagamentos de acordo com a tua programação. Se não fizeres um pagamento a tempo, poderão ser aplicadas taxas por atraso. Consulta os termos do produto para obteres mais informações sobre isto.

Quando escolheres 3 prestações sem juros, a Klarna pode pedir um relatório de crédito de terceiros. Consulta os termos do produto. para obteres mais informações sobre isto.

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