1. Ownership of the domain www.oboticario.pt

The website www.oboticario.pt is registered under the "Regulation for the registration of .PT domains/subdomains. It is owned by the entity O Boticário - Tudo Azul SA, headquartered at Edifício Espace | Alameda dos Oceanos Nº59 | Floor 3 | Block C, in Lisbon, registered at the Commercial Registry Office of Lisbon under the unique registration and legal entity number 501.740.430, with a share capital of €1,000,000.

2. Subject matter and scope of application

These General Terms and Conditions of Contract and Use apply to visitors to the website www.oboticario.pt and to any commercial transactions carried out through the O BOTICÁRIO Online virtual store available there.

Browsing the website, as well as purchasing any product from O BOTICÁRIO Online, implies acceptance of these General Conditions of Contracting and Use by the User and the Customer.

BOTICÁRIO reserves the right to change these conditions of use and contracting without prior notice, with any changes being published on the website www.oboticario.pt.

3. Information about content

The website www.oboticario.pt is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the website www.oboticario.pt without prior written authorization is prohibited for purposes other than strictly personal use.

BOTICÁRIO reserves the right to modify at any time the information and commercial offer presented regarding: products, prices, promotions, commercial conditions and services.

It is expressly forbidden to introduce links to our website for commercial purposes without prior authorization from O BOTICÁRIO. Likewise, the use of the domain O BOTICÁRIO.pt for abusive purposes and without prior authorization may be subject to recourse to the competent legal means by O BOTICÁRIO. In the event that you find links on other websites that allow you to access www.oboticario.pt, we inform you that O BOTICÁRIO is not responsible for the origin of the page or the contents contained therein.

We make every effort to ensure that the information presented is free from typographical errors and whenever these occur, we will correct them as soon as possible. If the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The photographs presented on the website are merely illustrative. We recommend that you consult the product details for information about its characteristics.

Product prices and specifications are subject to change without notice.

Despite O BOTICÁRIO's efforts, some products may be listed at an incorrect price, which is why we check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and await their decision to accept the new offer or cancel the order.

The product catalogue of O BOTICÁRIO.pt (online store) is independent of the physical stores, both in terms of price and stock quantities. All promotional campaigns have limited stock and are exclusively for online sales. In the event of product unavailability and/or stock shortage, you will be informed of the partial or total cancellation of your order and will be entitled to a refund of the amount paid.

BOTICÁRIO is not responsible, directly or indirectly, for any information, content, statements or expressions contained in the texts of the articles sold on the website www.oboticario.pt. The authorship of the content of the product descriptions is the responsibility of the publishers, manufacturers and distributors of the articles in question.

All contractual information is written in Portuguese, as well as information on articles, email communications and formalization of the sale.

4. Intellectual and industrial property

All texts, comments, works, illustrations, artworks and images reproduced or represented on the website www.oboticario.pt are strictly reserved under copyright and intellectual property rights, for the entire world. Accordingly and in accordance with the Intellectual Property Code, use for private purposes is only authorized subject to contrary provisions, including more restrictive provisions contained in said code. Any total or partial reproduction or representation of the website www.oboticario.pt or of all or part of the elements included therein is strictly prohibited.

The company names, brands and distinctive signs reproduced on the website www.oboticario.pt are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the brand owner. Certain products, such as computer programs (software), are subject to personal and specific usage rights that regulate copies, public distribution and rental. The Customer must comply with the general conditions of sale of these products and O BOTICÁRIO is not responsible for the use made of them in this context.

5. Responsibilities

All products sold at O ​​BOTICÁRIO Online comply with Portuguese legislation.

BOTICÁRIO declines any responsibility in the event of violation of the legislation of the country where the order is delivered. It is the Customer's responsibility to check with the local authorities the conditions for importing or using the products they wish to order.

BOTICÁRIO is not responsible for losses resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.

6. Obligations of Customers and Users

The Customer and the User must comply with these general conditions and respect them. They undertake in particular to comply with the following obligations:

1) It is prohibited to introduce, store or disseminate through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates general principles of law and public order;
2) Save, and do not disclose, your website login password in order to prevent third parties from accessing your account at O ​​BOTICÁRIO.pt;
3) Do not use false identities;
4) To provide personal data and correct addresses so that O BOTICÁRIO can properly process orders;

The Customer is responsible for the veracity of the data communicated to O BOTICÁRIO and undertakes to immediately enter any changes to the same in their O BOTICÁRIO Online Registration Account.

BOTICÁRIO declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficiency of the data communicated by the Customer.

The use of this website is subject to the conditions of use previously defined by O BOTICÁRIO, as its sole and exclusive owner.

Users are therefore expressly prohibited from transmitting messages or information that are injurious, misleading, defamatory, obscene or that violate, in any way, the right to privacy or intellectual or industrial property of third parties, as well as from making available any information that may be harmful to third parties or to the owner of the website.

BOTICÁRIO reserves the right to delete the account of any user who engages in any of these situations.

7. Privacy and Protection of Personal Data

Find out more about the protection of personal data in our privacy policy through our Privacy Policy page.

8. Placing an order online

To make purchases through the website www.oboticario.pt, you must register as a Customer by filling out the form available online. Once registered, simply add all the items you wish to purchase to the virtual shopping basket. You must follow all the purchase steps to ensure that the purchase is completed successfully.

O BOTICÁRIO informs that the prices charged at www.oboticario.pt are exclusive to the O BOTICÁRIO Online store and may vary from the prices in the physical O BOTICÁRIO stores. All promotional campaigns have a limited stock and are exclusively for online sales.

Validation of the purchase order assumes that the Customer has read and accepts the General Terms and Conditions of Contracting and Use of the website www.oboticario.pt. The data recorded by O BOTICÁRIO constitutes proof of all transactions carried out between O BOTICÁRIO and the Customer. It is O BOTICÁRIO's responsibility to archive the electronic document in which the contract is formalized and to keep it accessible.

As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request that it be changed or even cancel the purchase made.

9. Product availability

BOTICÁRIO only processes an order placed by a customer after confirmation of the respective payment, therefore BOTICÁRIO cannot guarantee the availability of the articles until the beginning of said processing. On the product file you will find the estimated date of dispatch: 24h. The estimated time for dispatch is added to the transportation time, which depends on the carrier you choose and the destination of your order.

BOTICÁRIO only ships on weekdays. Therefore, weekends and holidays are not taken into account when estimating delivery times.

In any case, estimated delivery dates are merely indicative. If any ordered item is defective, O BOTICÁRIO may choose to: (i) contact the supplier to find out whether it is possible to replace the missing item, contacting the customer if the delivery date or price of the item changes, and the order will only proceed after the customer has given their consent; or (ii) cancel the order and refund the customer for all amounts paid.

Any delay in the dispatch of items, compared to the estimated dates presented, does not confer the right to compensation.

10. Shipping costs

11. Cancellations, exchanges and returns

Applicable to purchases made at www.oboticario.pt. The Customer may cancel his/her order at any time up until delivery, with the right to a refund of all amounts paid, except for shipping costs. Upon receipt of the order by the Customer, he/she may exercise his/her right of free cancellation under the terms legally provided for and indicated below.

Failure to pay for the order within 72 hours after the date on which it was placed implies its automatic cancellation.

The O BOTICÁRIO Online product catalogue is independent of the physical stores, both in terms of price and stock quantities. All promotional campaigns have limited stock and are exclusively for online sales. In the event of product unavailability and/or stock shortage, you will be informed of the partial or total cancellation of your order and will be entitled to a refund of the amount paid.

Despite O BOTICÁRIO's efforts, some products may be listed at an incorrect price, which is why we check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, O BOTICÁRIO Portugal will present a new contract proposal with the duly corrected price, awaiting confirmation or cancellation of the order. Under the terms of Law 7/2004 of 7 January, relating to electronic commerce, O BOTICÁRIO reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of O BOTICÁRIO Portugal's computers or if the contract proposal arrives at its destination in a distorted manner and the error concerns an essential element of the contract.

CANCELLATION OF ORDERS PLACED BY CREDIT CARD: In the case of orders paid using credit, the credit agreement is automatically and simultaneously considered terminated, without the right to compensation (article 8 of DL 143/2001, of 26 April, as amended by DL 82/2008, of 20 May).

As part of its Customer Satisfaction Policy, and under applicable legal terms, O BOTICÁRIO allows the exchange or return (termination of the contract) of articles, within 30 days from the date of receipt by the Customer, without payment of compensation and without the need to indicate the reason.

To do so, the Customer must contact Customer Support (oboticario.pt or by calling 937-670-002). Items must be returned within 30 days of receipt, accompanied by the purchase receipt or original invoice (article 6 of DL 143/2001 of 26 April, as amended by DL 82/2008 of 20 May).

If you wish to exchange or return items, you must contact Customer Support (oboticario.pt or by calling 937-670-002), who will provide you with all the information about the exchange/return process. Under no circumstances should you send the items without prior contact as they will not be received.

The return and exchange of items must comply with the following conditions:

• Return of items in good condition, with complete original packaging and accompanied by the respective invoice;

After contacting O BOTICÁRIO.pt Customer Support and being given the return instructions, you can send us the item properly packaged, with original packaging to the following address:

• E-Commerce - O Boticário
• Rangel Logistics | Tractors Street, ARM 3, dock 9
• 2870-607 High Water Tanker | Montijo

All items will be checked upon arrival at our service and only those that comply with the return conditions will be accepted for exchange or return.

If you choose to return the amount, we inform you that:

• The refund is made via IBAN, so that we can make the return more quickly.
• In the event that you have received damaged items or items with technical problems, O BOTICÁRIO will schedule collection of the same items at the location you indicate, in the same shipping area as the original order, at no cost to the Customer.
• The return will only be made after checking the condition of the product.

BOTICÁRIO reserves the right not to accept articles that do not comply with these conditions.

12. Alternative Dispute Resolution

14. Applicable Legislation

All purchases made on the website www.oboticario.pt are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.

If our client is located outside mainland Portugal, we inform you that any legal proceedings must be forwarded to the Portuguese Courts.

These General Terms and Conditions of Contract and Use were updated on March 25, 2013.

14. Use of cookies by O Boticário

Find out more about the use of cookies used through ourSecurity and Confidentiality page.